We are working across the Operations network to enable faster deliveries to customers, while ensuring safety of associates and customers. We are continuously improving our delivery promise to offer a seamless delivery experience. We are following the latest Government guidelines to enable delivery of essentials and non-essentials in all permitted areas, and the delivery timeline maybe impacted due to local restrictions.

We are focused on the health and safety of our customers and employees. Based on regional regulations and social distancing requirements; there is a change to the way we’re delivering your items. To adhere to the contactless or no-contact delivery, the delivery associate will leave your order at your doorstep and maintain a 2-meter distance.

As per government guidelines, we are accepting orders for all products across the country and for essential products in restricted areas.

Our supporting & safety measures:

We are working across the Operations network to enable faster deliveries to customers, while ensuring safety of associates and customers. We are continuously improving our delivery promise to offer a seamless delivery experience.

Customer safety is of utmost importance to us and we are closely monitoring the impact of COVID-19.

Return & Refund Policy

Thanks for purchasing our products at orgenza.in

In order to be eligible for a refund, you have to return the product within 7 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

We start return pickup by delhivery courier from this month end. into this way if pincode is not serviceable in your area you must have to return by your self on bellow given address. If pincode is serviceable then we took back from your door step and charge is 199Rs. 

For Return by your self.

• Email id : Info@orgenza.in
• Contact No : +91 8780992991
• Address : 54 , Hemkunj Soci. G-Floor, Near Rang Avdhut Matavadi . L H Road Surat - 395006
• Share Your AWB Number & Return Receipt on above mail.

 If you want to return then send us a 360 video before unboxing packaging.   

You can return products purchased from orgenza.in within the specified return/exchange period of 7 Day

1. Contact customer care for a 'Return Request'. Keep the item ready for pick up or ship it to us basis on the return mode
2. We offer pick-up facility in selected locations basis our courier serviceability.
3. If reverse pick-up option is not available at your location you can self-ship the product to us

Pick-up: If you select to schedule a pick-up, please place the product in a packet and the product must be unused, unwashed and all the tags are intact. Keep the packet ready and open to expedite the return pickup. Our courier partner may initially examine the product at the time of pickup and a further quality check of the product will be conducted at our warehouse.

Self-ship: In case your area pincode is not eligible for “Pick-up” mode then, please self-ship the product to our Returns desk.Please pack the product and ensure product is unused, unwashed and all the tags are intact. Also, please mention Order No and Return id on a piece of paper and place it in the packet. We will send you a confirmation as soon as we receive the shipment at our warehouse. At any time, you can track the status of your return request on App/Website.

After we receive your item, our team of professionals will inspect it and process your refund.

If the payment mode was Cash On Delivery (COD) or any other mode we will refund the money in Orgenza Wallet, which can be used for any purchases on orgenza.in OR can be transferred to the Bank Account. User would need to add bank account details and then initiate transfer from wallet. Refund amount in bank processing charge will be 5% apply. Typically refunds take 3-5 Business days to get reflected in Bank Account.

If the product is damaged in any way, or you have initiated the return after 7 calendar days have passed, you will not be eligible for a refund.

If anything is unclear or you have more questions feel free to contact our customer support team.

Cancellation Policy

You can cancel items or orders by visiting the Your Orders section in Your Account.

To cancel orders that aren't dispatched yet:

1. Go to your order.
2. Select the item you want to cancel and click Cancel items
3. Provide reasons for cancellation (optional)
4. Click on Cancel Checked Items

Note: Your order will be cancelled instantly and a refund will be processed to your original payment method, if the payment was already made.

If your order is already delivered, you may consider returning it.

& go with return & refund policy.