Return & Refund Policy

Thanks for purchasing our products at orgenza.in

In order to be eligible for a refund, you have to return the product within 48 hours of your delivery. The product must be in the same condition that you received it and undamaged in any way.

We start return pickup by delhivery courier from this month end. into this way if pincode is not serviceable in your area you must have to return by your self on bellow given address. If pincode is serviceable then we took back from your door step and charge is Rs. 299. 

For Return by your self.

  • Email id : Info@orgenza.in
  • Contact No : +91 8780992991
  • Address : 54 , Hemkunj Soci. G-Floor, Near Rang Avdhut Matavadi . L H Road Surat - 395006
  • Share Your AWB Number & Return Receipt on above mail.

 If you want to return then send us a 360 video before unboxing packaging.   

We have a customer friendly 2 days return & 7 days exchange policy.

  1. Contact customer care for a 'Return Request'. Keep the item ready for pick up or ship it to us basis on the return mode
  2. We offer pick-up facility in selected locations basis our courier serviceability.
  3. If reverse pick-up option is not available at your location you can self-ship the product to us

Pick-up: If you select to schedule a pick-up, please place the product in a packet and the product must be unused, unwashed and all the tags are intact. Keep the packet ready and open to expedite the return pickup. Our courier partner may initially examine the product at the time of pickup and a further quality check of the product will be conducted at our warehouse.

Self-ship: In case your area pincode is not eligible for “Pick-up” mode then, please self-ship the product to our Returns desk.Please pack the product and ensure product is unused, unwashed and all the tags are intact. Also, please mention Order No and Return id on a piece of paper and place it in the packet. We will send you a confirmation as soon as we receive the shipment at our warehouse. At any time, you can track the status of your return request on App/Website.

Refund Process & Store Credit Policy

After we receive your returned product, our quality control team will inspect it. Once the return is approved, the refund will be processed according to the following policy.

1. Refund as Store Credit (Gift Card)

For eligible returns, the refund will be issued as Orgenza Store Credit in the form of a Gift Card. The credit can be used for future purchases on orgenza.in.

Store credit will be issued for the full approved refund amount, subject to applicable deductions and the terms of your order.

2. Refund to Bank Account

If you prefer a bank account refund instead of store credit, the following terms will apply:

  1. The bank refund will be limited to 50% of the total amount paid for the returned product.

  2. A processing fee of 5% of the total amount paid, plus applicable GST on that fee, will be deducted from the bank refund amount.

  3. The remaining eligible refund amount will be transferred to your bank account after approval.

  4. Bank refunds generally take 5–6 business days to reflect in your account after processing. Actual timelines may vary depending on your bank or payment provider.

3. Cash on Delivery (COD) Orders

For eligible COD orders, the refund will be issued as Orgenza Store Credit in the form of a Gift Card by default. If a bank account refund is requested, the same bank refund terms and applicable deductions stated above will apply.

Customers must provide accurate bank account details to process an approved bank refund.

4. Important Notice

All returns are subject to our return eligibility requirements, including the 48-hour return window and product quality inspection.

This policy does not restrict any refund or other remedy that may be required under applicable consumer protection laws, including for defective, damaged, incorrect, or materially misrepresented products.

NOREFUND200 Coupon Policy

If you use the NOREFUND200 coupon code while placing your order, the order will be eligible for Exchange Only.

1. No Refund will be provided for orders placed using the NOREFUND200 coupon code.
2. If you receive a defective, damaged, or incorrect product, you may request an exchange as per our Exchange Policy.
3. By applying the NOREFUND200 coupon code at checkout, you acknowledge and agree to this Exchange Only policy.

Cancellation Policy

You can cancel items or orders by visiting the Your Orders section in Your Account.

To cancel orders that aren't dispatched yet:

  1. Go to your order.
  2. Select the item you want to cancel and click Cancel items
  3. Provide reasons for cancellation (optional)
  4. Click on Cancel Checked Items

Note: Your order will be cancelled instantly and a refund will be processed to your original payment method, if the payment was already made.

If your order is already delivered, you may consider returning it.

& go with return & refund policy.